Welcome to Deals Thessura Store’s FAQ section. We’ve compiled answers to the most common questions about our luxury products and services to ensure your shopping experience is as seamless as our premium delivery.

About Our Products

Q: What types of luxury products does Deals Thessura Store offer?
A: We curate an exquisite collection including premium beauty products (skincare, body moisturizers, eye treatments), designer fashion (clothing, dresses, coats, denim), and lifestyle essentials (candles, home scents). Our selection represents effortless luxury for the discerning shopper.
Q: Are your beauty products authentic and new?
A: Absolutely. We source all products directly from authorized distributors or brands themselves. Every item is 100% authentic and arrives in its original, unopened packaging.
Q: How do I choose between different skincare products?
A: Our beauty collection features products for various skin types and concerns. For personalized recommendations, please contact our customer service at [email protected] with your skin type and concerns.

Shipping & Delivery

Q: What shipping options do you offer?
A: We provide two refined shipping options:
✈️ Express Shipping ($12.95): 10-15 business days via DHL/FedEx
🎁 Complimentary Standard Shipping: Free on orders over $50, 15-25 business days via EMS
Q: How long does order processing take?
A: All orders are carefully prepared within 1-2 business days at our climate-controlled facility in New York before dispatch.
Q: Do you ship internationally?
A: Yes, we ship globally (excluding some Asian and remote areas). Duties and taxes are calculated at checkout for complete transparency.
Q: Can I track my order?
A: Certainly. You’ll receive detailed tracking information as soon as your order leaves our warehouse, allowing you to follow its journey to your doorstep.

Returns & Exchanges

Q: What is your return policy?
A: We offer a 15-day return window from delivery date. Items must be unused, in original packaging with all tags attached. Please contact us at [email protected] to initiate a return.
Q: Are there any non-returnable items?
A: For hygiene reasons, opened beauty products and personal care items cannot be returned. All other items in new, unused condition may be returned.
Q: How long do refunds take to process?
A: Once we receive your return, refunds are processed within 5-7 business days and will be issued to your original payment method.

Payments & Security

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard encryption and never store your full payment details on our servers.
Q: Why was my payment declined?
A: This could be due to insufficient funds, incorrect card details, or your bank’s security measures. We recommend contacting your card issuer or trying an alternative payment method.

Account & Order Management

Q: How do I change my shipping address after ordering?
A: Address changes must be made within 2 hours of placing your order. Please contact our customer service immediately at [email protected] for assistance.
Q: What if I’m not home when my package arrives?
A: Our carriers will follow their standard procedures which typically include leaving a notice with instructions for pickup or redelivery arrangements.
Q: Can I cancel my order?
A: Orders can be canceled within 2 hours of placement by emailing [email protected]. After this window, orders enter processing and cannot be canceled.

Still Have Questions?

Our customer service team is dedicated to providing the white-glove service you deserve. Contact us at:

📧 Email: [email protected]
📍 Address: 2457 West Virginia Avenue, Greenfield Ctr., US 12833

We typically respond within 24 hours during business days.