At Deals Thessura Store, we take pride in offering only the finest curated collections of premium beauty essentials, designer fashion, and lifestyle accoutrements. Should any item fail to meet your exacting standards, our seamless returns process ensures your complete satisfaction—the hallmark of luxury service.

Eligibility Guidelines

To maintain the integrity of our luxury marketplace, we kindly request that returns meet the following criteria:

  • Items must be returned within 15 days of delivery
  • Products must be in original, unused condition with all tags attached
  • Original packaging must be intact, including dust bags for accessories
  • A copy of your invoice must accompany all returns

Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned:

  • Bath & Body products (opened or unopened)
  • Beauty products (including Body Moisturizers, Cleansers, Eye Creams & Treatments)
  • Candles & Home Scents (once used)
  • Personal care items of any kind

Final sale items will be clearly marked at time of purchase.

Returns Process

  1. Initiate Your Return
    Contact our Concierge Team at [email protected] within 15 days of receiving your order. Include:
    • Your order number
    • Item(s) you wish to return
    • Reason for return
    • Whether you prefer an exchange or refund
  2. Receive Authorization
    Our team will respond within 48 hours with:
    • Approval of your return request
    • A prepaid return shipping label (for US returns)
    • International return instructions if applicable
  3. Package Your Items
    Carefully repackage items in their original packaging with all protective materials. Include the completed returns form (provided with your shipment).
  4. Ship Your Return
    Affix the provided label and send via the designated carrier. We recommend retaining your tracking number.
  5. Receive Confirmation
    You’ll receive email confirmation when your return is processed (typically within 3-5 business days of receipt at our facility).

Exchanges

For exchanges of equal value:

  1. Follow the standard returns process above
  2. Specify your desired replacement item in your return request
  3. Your new item will ship once we receive and inspect the original

For size exchanges in clothing, we recommend consulting our sizing charts before requesting an exchange to ensure proper fit.

Refund Processing

Upon approval of your return:

  • Timeline: Refunds are processed within 5-7 business days after we receive and inspect your return
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Please allow additional time for your bank or credit card company to process the refund to your account (typically 3-10 business days).

Return Request Template

For your convenience, please use the following template when emailing your return request:

Subject: Return Request – Order #[Your Order Number] Dear Thessura Concierge Team, I would like to initiate a return for the following item(s) from my order #[Your Order Number]: – [Product Name] – [Size/Color if applicable] – [Quantity] Reason for return: [Please specify – fit, damage, incorrect item, etc.] I would prefer: [Refund / Exchange for (specify item)] Please let me know if you require any additional information. Best regards, [Your Full Name] [Your Contact Information]

International Returns

For clients outside the United States (excluding restricted regions):

  • You will be responsible for return shipping costs unless the return is due to our error
  • Customs fees are non-refundable
  • Please ensure proper customs documentation is included to avoid delays

Thessura Quality Assurance

Should you receive an item that doesn’t meet our exacting quality standards, please contact us immediately at [email protected]. We will arrange for expedited return and replacement of any defective merchandise at no cost to you.

For any questions regarding our returns policy, our Concierge Team is available to assist you at [email protected].

We appreciate your trust in Deals Thessura Store and remain committed to ensuring your complete satisfaction with every aspect of your luxury shopping experience.