At Deals Thessura Store, we are committed to delivering your luxury purchases with the utmost care and efficiency. Our comprehensive shipping and returns policies reflect our dedication to providing an exceptional shopping experience for our discerning clientele.

Shipping Information

Order Processing

All orders are carefully processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods

We offer two premium shipping options to accommodate your needs:

  • Standard Shipping ($12.95): Expedited delivery via DHL or FedEx with 10-15 business day delivery after shipment
  • Free Shipping: Available for orders over $50 via EMS with 15-25 business day delivery after shipment

International Clients: We ship worldwide (excluding certain Asian regions and remote areas). Please note that international orders may be subject to customs fees and import duties, which are the responsibility of the recipient.

Returns & Exchanges

We stand behind the quality of our curated luxury collections. If any item fails to meet your expectations, our seamless returns process ensures your complete satisfaction.

Eligibility Guidelines

To maintain our luxury standards, returns must meet these criteria:

  • Items must be returned within 15 days of delivery
  • Products must be in original, unused condition with all tags attached
  • Original packaging must be intact (including dust bags for accessories)
  • A copy of your invoice must accompany all returns

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • All Bath & Body products (opened or unopened)
  • Beauty products including Body Moisturizers, Cleansers, Eye Creams & Treatments
  • Candles & Home Scents (once used)
  • Personal care items of any kind
  • Final sale items (clearly marked at purchase)

Returns Process

  1. Initiate Your Return
    Contact our Concierge Team at [email protected] within 15 days of receiving your order. Include:
    • Your order number
    • Item(s) you wish to return
    • Reason for return
    • Whether you prefer an exchange or refund
  2. Receive Authorization
    Our team will respond within 48 hours with:
    • Approval of your return request
    • A prepaid return shipping label (for US returns)
    • International return instructions if applicable
  3. Package Your Items
    Carefully repackage items in their original packaging with all protective materials. Include the completed returns form (provided with your shipment).
  4. Ship Your Return
    Affix the provided label and send via the designated carrier. We recommend retaining your tracking number.
  5. Receive Confirmation
    You’ll receive email confirmation when your return is processed (typically within 3-5 business days of receipt at our facility).

Exchanges

For exchanges of equal value:

  • Follow the standard returns process above
  • Specify your desired replacement item in your return request
  • Your new item will ship once we receive and inspect the original

For size exchanges in clothing, we recommend consulting our sizing charts before requesting an exchange to ensure proper fit.

Refund Processing

Upon approval of your return:

  • Timeline: Refunds are processed within 5-7 business days after we receive and inspect your return
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Please allow additional time for your bank or credit card company to process the refund to your account (typically 3-10 business days).

International Returns: Clients outside the United States are responsible for return shipping costs unless the return is due to our error. Customs fees are non-refundable. Please ensure proper customs documentation is included to avoid delays.

Thessura Quality Assurance

Should you receive an item that doesn’t meet our exacting quality standards, please contact us immediately at [email protected]. We will arrange for expedited return and replacement of any defective merchandise at no cost to you.

For any questions regarding our shipping or returns policy, our Concierge Team is available to assist you at [email protected].

We appreciate your trust in Deals Thessura Store and remain committed to ensuring your complete satisfaction with every aspect of your luxury shopping experience.